You’ve got questions and we’ve got answers. We’ve been in the business for 13 years and in the industry far longer. Here are some of the most frequent questions we get from both residential and commercial customers. Don’t see your question answered? Don’t hesitate to call or email us and we’d be glad to help.

What is your refund policy?

We accept returns up to 30 days for online and in store purchases. If you purchased a product online you will have to cover the shipping costs to our store and will incur a 25% restocking fee. If a product arrives with manufacturer defects we will cover shipping costs to the store to inspect it and order a replacement or a full refund. Please call us to initiate this process.

Do you offer in-store pickup?

Our showroom is still open to those willing to wear a mask inside, so yes! Some items will be indicated as online only but you can call about an item to see if it’s available in the store. If it is, you may simply purchase it in the store.

Do you offer flooring or rug samples?

We have thousands of samples in store and we encourage you if you’re nearby to come in to look and feel the samples. Pictures can only do so much justice!