{"id":126,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2020-11-25T05:03:17","modified_gmt":"2020-11-25T05:03:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/nevermanfloorartisans.com\/residential\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n  <div class=\"banner has-hover has-parallax\" id=\"banner-1574911900\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" data-parallax=\"-2\" data-parallax-container=\".banner\" data-parallax-background>\n            <img decoding=\"async\" width=\"2496\" height=\"2424\" data-src=\"https:\/\/nevermanfloorartisans.com\/residential\/wp-content\/uploads\/2020\/11\/dark_wall-2.png\" class=\"bg attachment-original size-original lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 2496px; --smush-placeholder-aspect-ratio: 2496\/2424;\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-1109467772\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<h3 class=\"uppercase\"><strong>Frequently asked questions<\/strong><\/h3>\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1109467772 {\n  width: 60%;\n}\n#text-box-1109467772 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1574911900 {\n  padding-top: 300px;\n}\n<\/style>\n  <\/div>\n\n\n\t<div id=\"gap-435446133\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-435446133 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1805561683\">\n\n\n\t<div id=\"col-1568096029\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\">You&#8217;ve got questions and we&#8217;ve got answers. We&#8217;ve been in the business for 13 years and in the industry far longer. Here are some of the most frequent questions we get from both residential and commercial customers. Don&#8217;t see your question answered? Don&#8217;t hesitate to call or email us and we&#8217;d be glad to help.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3467529063\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3467529063-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-refund-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-3467529063-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your refund policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3467529063-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3467529063-label\">\n\t\t\t\n\n<p>We accept returns up to 30 days for online and in store purchases. If you purchased a product online you will have to cover the shipping costs to our store and will incur a 25% restocking fee. If a product arrives with manufacturer defects we will cover shipping costs to the store to inspect it and order a replacement or a full refund. Please call us to initiate this process.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3862353340\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3862353340-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-in-store-pickup?\" aria-expanded=\"false\" aria-controls=\"accordion-3862353340-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer in-store pickup?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3862353340-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3862353340-label\">\n\t\t\t\n\n<p>Our showroom is still open to those willing to wear a mask inside, so yes! Some items will be indicated as online only but you can call about an item to see if it&#8217;s available in the store. If it is, you may simply purchase it in the store.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2398559798\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2398559798-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-flooring-or-rug-samples?\" aria-expanded=\"false\" aria-controls=\"accordion-2398559798-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer flooring or rug samples?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2398559798-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2398559798-label\">\n\t\t\t\n\n<p>We have thousands of samples in store and we encourage you if you&#8217;re nearby to come in to look and feel the samples. Pictures can only do so much justice!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-126","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Neverman Floor Artisans Inc. - Design Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nevermanfloorartisans.com\/residential\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Neverman Floor Artisans Inc. - 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